We want you to be happy with every order. If there's a problem with your product, we'll help you sort it out quickly.
7-day return window
You can request a return or replacement within 7 days of delivery if the product:
- has a manufacturing defect or doesn't work properly,
- arrived damaged, or
- is different from the product you ordered.
How to request a return
- Message us on WhatsApp at +92 343 8025801 within 7 days of delivery.
- Share your name, phone number and a short description of the problem, with a photo or video if possible.
- Our team will confirm the next steps and arrange a replacement or refund with you.
Conditions
- Please keep the product with all its parts, accessories and original packaging.
- Returns are not accepted for damage caused by misuse, accidents or not following the usage instructions.
Questions?
Contact us any time on WhatsApp or at info@shoppingvila.com.